An Auto rickshaw or taxi cannot refuse to ferry you. You can raise complaint against such offenders online or by calling toll free number. You should just stop an auto or taxi and get in, after that tell the driver the destination. The driver cannot force you from getting out. In case, they refuse, look around and see if you can spot a traffic police or police person and call for his attention. You can even call 100 immediately from your cell phone in case the driver tries to be physical. Alternatively you can register your complaint using the below steps. Complainants name will not be disclosed.
As per the Maharashtra Motor Vehicles Act, Section 22 (d) 178 (3) (b), "Auto rickshaw driver Refusing to ply for hire" attracts a penalty of Rs. 100, and it goes up to Rs. 200 for a Taxi refusing to ply.
You can register a complaint with the toll-free number of RTO (1800-22-0110) against Taxi and autorickshaw drivers for refusing to ferry you.
1. You can also complaint by other sources.
2. Complainants name will not be disclosed.
3. You can also send complaint on email@example.com, firstname.lastname@example.org and email@example.com
More details you can read Times of India Article